Privacy Policy

The privacy policy applies only to the actions of Blackstone Claims Ltd. and users with respect to this website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites. 

We may collect the following Data, which includes personal Data, from you;

• Name;

• Address;

• Date of birth;

• Gender;

• Contact information such as email addresses and telephone numbers;

• Occupation;

• Details about services you specifically requested;

• Specific claim details that you enter, submit or provide to us;

• The IP address (automatically collected);

• Web browser type and version (automatically collected);

In each case, in accordance with this privacy policy.

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. All personal Data is stored securely in accordance with the principles of the General Data Protection Regulation (GDPR) 2018. 

Data that Blackstone Claims Ltd collects may be used by us in the following ways but in accordance with applicable laws:

• We may use your personal information to provide you with services offered by Blackstone Claims Ltd;

• We may use your personal information for auditing and quality control purposes; allowing us to improve Blackstone Claims Ltd.’s future products and services;

• When you communicate with Blackstone Claims Ltd, we may keep this communication to improve our products and services by allowing us to respond to your enquiries and requests.

• We ensure that when third parties assist us in processing your personal information that they comply with this privacy policy and any other terms we specify to protect you.

• We may share aggregated information that contains no personal information to third parties.

• We will not share or disclose your information to any third parties, apart from as specified above.

In each case, in accordance with this privacy policy. 

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed ‘’Data rights’’ below). 

We only collect data from under 18s when necessary, and in ALL cases, we will always deal with a responsible, directly related, litigation friend that must be an adult.

Data security is of great importance to Blackstone Claims Ltd and to protect your Data we have put in place suitable, realistic, physical, electronic and managerial procedures to safeguard and secure Data collected via this Website. Therefore, we do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.

Unfortunately, the transmission of information via the internet is not completely secure as it can be intercepted. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to us electronically and sending such transmission is entirely at your own risk.

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period of 6 years to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes. 

The GDPR provides the following rights in relation to your Data:

• The right to be informed - you have the right to be informed about the collection and use of your personal data. This is a key transparency requirement under the GDPR.

• The right of access - you have the right to request (i) copies of the information we hold about you (ii) that we modify, update or delete at any time. If we provide you with access to the information, we hold about you, we will not charge you for this unless your request is ‘' manifestly unfounded or excessive’’. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why. 

• The right to rectification - you have the right to have your Data rectified if it is inaccurate or incomplete.

• The right to erasure - you have the right to request that we delete or remove your Data from our systems.

• The right to restrict processing - you have the right to ‘’block’’ us from using your Data or limit the way in which we can use it.

• The right to data portability - you have the right to request that we move, copy or transfer your Data. 

• The right to object - you have the right to object to our use of your Data including where we use it for our legitimate interests.  

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

To make enquires, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@blackstoneclaims.co.uk

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant Data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’S contact details can be found on their website at https://ico.org.uk/

Blackstone Claims Ltd may, from time to time, employ the services of other parties for dealing with matters that may include but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services have access to certain personal Data provided by Users of this Website.

Any Data used by such parties is used only to the extent required by them to perform the services that Blackstone Claims Ltd requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with new GDPR regulations.

This Website may, from time to time, provide links to other websites. Blackstone Claims Ltd has no control over such websites and is in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.

Blackstone Claims Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You can contact us via our web site contact us page, via telephone or post to our address.

In this Privacy Policy the following terms shall have the following meanings:

Collectively all information that you submit to Blackstone Claims LTD. Via the website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998; 

A small text file placed on your computer by this website when you visit certain parts of the website and/or when you use certain features of the website. Details of the cookies used by this website are set out in the clause below (Cookies); 

Any applicable law relating to the processing of personal data, including but not limited to the Directive 94/46/EC (Data Protection Directive) of the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK; 

The General Data Protection Regulation (EU) 2016/79; 

Blackstone Claims LTD. A company incorporated in England and Wales with registered number 10386043 whose registered office is at 340 Eastcote Lane, Harrow, Middlesex, HA2 9AJ; 

The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011; 

Any third party that accesses the website and is not either (i) employed by Blackstone Claims LTD. and acting in the course of their employer or (ii) engaged as a consultant or otherwise providing services to Blackstone Claims Ltd. and accessing the website in connection with the provision of such services;

The website that you are currently using, www.blackstoneclaims.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.